In a 176-participant online video study, home healthcare robots that explained themselves shifted blame from the user's memory to third-party tampering, yet most participants still followed the robot's medication advice.
Overtrust of robots in emergency evacuation scenarios,
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"Who Should I Believe?": User Interpretation and Decision-Making When a Family Healthcare Robot Contradicts Human Memory
In a 176-participant online video study, home healthcare robots that explained themselves shifted blame from the user's memory to third-party tampering, yet most participants still followed the robot's medication advice.