A quasi-natural experiment on a leading OMHC finds that generative AI integration increases counselor public posting intensity, triggers heterogeneous responses by motivation type, and produces cross-tier spillovers to paid consultations.
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Generative AI and Two-Tiered Online Mental Health Communities
A quasi-natural experiment on a leading OMHC finds that generative AI integration increases counselor public posting intensity, triggers heterogeneous responses by motivation type, and produces cross-tier spillovers to paid consultations.