A difficulty-routed architecture routes conflicted customer-service requests to escalated workflows with conflict-aware communication and write-triggered reconsideration, improving reliability on operational conflicts in retail and airline tasks from τ²-bench.
Action-based conversations dataset: A corpus for building more in-depth task-oriented dialogue systems
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When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations
A difficulty-routed architecture routes conflicted customer-service requests to escalated workflows with conflict-aware communication and write-triggered reconsideration, improving reliability on operational conflicts in retail and airline tasks from τ²-bench.