Medium personality expression in LLM agents yields the most positive user perceptions in goal-oriented tasks, further improved by trait alignment.
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A 2x2 between-subjects experiment finds contextualization lowers AI persuasiveness but warmth restores it through crossover interaction, with reliance invariant to design, trust predicting outcomes independently, and AI literacy decoupling trust from behavior.
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Vibe Check: Understanding the Effects of LLM-Based Conversational Agents' Personality and Alignment on User Perceptions in Goal-Oriented Tasks
Medium personality expression in LLM agents yields the most positive user perceptions in goal-oriented tasks, further improved by trait alignment.
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Personalized to Persuade: The Effects of Contextualization and Warmth on Trust and Reliance in Conversational AI
A 2x2 between-subjects experiment finds contextualization lowers AI persuasiveness but warmth restores it through crossover interaction, with reliance invariant to design, trust predicting outcomes independently, and AI literacy decoupling trust from behavior.