Young people recommend that mental health genAI chatbots must humanize interactions without replacing care, reveal their inner workings, fit the right context, and allow safe personalization.
in Proceedings of the 2025 ACM Designing Interactive Systems Conference (eds Nunes, Nuno Jardim et al.) 3132–3152 (ACM, 2025)
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Young people's perceptions and recommendations for conversational generative artificial intelligence in youth mental health
Young people recommend that mental health genAI chatbots must humanize interactions without replacing care, reveal their inner workings, fit the right context, and allow safe personalization.