A voice-based AI conversational agent for serious illness conversations in the ED was feasible and acceptable to most of 55 patients, with comparable feeling-heard ratings to clinicians but with risks of hallucinated diagnostic statements.
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Exploring the Feasibility and Acceptability of AI-Mediated Serious Illness Conversations in the Emergency Department
A voice-based AI conversational agent for serious illness conversations in the ED was feasible and acceptable to most of 55 patients, with comparable feeling-heard ratings to clinicians but with risks of hallucinated diagnostic statements.