Agency in sustained human-AI chatbot talks emerges as co-constructed turn-by-turn through boundary-setting and intention-steering, organized in a new 3-by-4 framework of actors and actions.
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Vigil deploys a proactive agent for full on-call lifecycle support with autonomous self-improvement from human-resolved cases.
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Does My Chatbot Have an Agenda? Understanding Human and AI Agency in Human-Human-like Chatbot Interaction
Agency in sustained human-AI chatbot talks emerges as co-constructed turn-by-turn through boundary-setting and intention-steering, organized in a new 3-by-4 framework of actors and actions.
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Help Without Being Asked: A Deployed Proactive Agent System for On-Call Support with Continuous Self-Improvement
Vigil deploys a proactive agent for full on-call lifecycle support with autonomous self-improvement from human-resolved cases.