Warmth and cognitive empathy in LLMs drive higher anthropomorphism, trust, and relational closeness, especially on personal topics, while competence affects usefulness but not perceived human-likeness.
H., Pennycook, G., & Rand, D
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Anthropomorphism and Trust in Human-Large Language Model interactions
Warmth and cognitive empathy in LLMs drive higher anthropomorphism, trust, and relational closeness, especially on personal topics, while competence affects usefulness but not perceived human-likeness.