Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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Companion chatbot regulation needs to combine technical locks and blocks with relational accountability measures and a general duty of care to address provider power over users.
citing papers explorer
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Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles
Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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Regulating Artificial Intimacy: From Locks and Blocks to Relational Accountability
Companion chatbot regulation needs to combine technical locks and blocks with relational accountability measures and a general duty of care to address provider power over users.