An analysis of 12,500 MFA app reviews finds negative sentiment (56.9%) driven by setup, backup, and forced-use problems, and offers design and training recommendations.
it’s not actually that horrible
1 Pith paper cite this work. Polarity classification is still indexing.
1
Pith paper citing it
fields
cs.CR 1years
2019 1verdicts
CONDITIONAL 1representative citing papers
citing papers explorer
-
MFA is a Waste of Time! Understanding Negative Connotation Towards MFA Applications via User Generated Content
An analysis of 12,500 MFA app reviews finds negative sentiment (56.9%) driven by setup, backup, and forced-use problems, and offers design and training recommendations.