LLM emotion labeling of dispute dialogues explains up to ~40% of variance in subjective outcomes (vs ~5% in prior negotiation work) and reveals anger escalation and compassion de-escalation patterns.
Using virtual patients to teach empathy: a randomized controlled study to enhance medical students’ empathic communication,
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Emotionally-Aware Agents for Dispute Resolution
LLM emotion labeling of dispute dialogues explains up to ~40% of variance in subjective outcomes (vs ~5% in prior negotiation work) and reveals anger escalation and compassion de-escalation patterns.