XGBoost classifier with TF-IDF on YouTube comments predicts e-commerce customer satisfaction and identifies socio-political terms as influencers of sentiment polarity.
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Sentiment Analysis and Customer Satisfaction Prediction on E-Commerce Platforms Based on YouTube Comments Using the XGBoost Algorithm
XGBoost classifier with TF-IDF on YouTube comments predicts e-commerce customer satisfaction and identifies socio-political terms as influencers of sentiment polarity.