A RAG chatbot augmented with synthetic personas generated from customer success stories raised its average accuracy rating from 5.88 to 6.42 at Volvo CE, with few-shot prompting producing more complete personas than chain-of-thought at higher token cost.
CloChat: Under- standing How People Customize, Interact, and Experience Personas in Large Language Models
1 Pith paper cite this work. Polarity classification is still indexing.
1
Pith paper citing it
citation-role summary
background 1
citation-polarity summary
fields
cs.CL 1years
2025 1verdicts
CONDITIONAL 1roles
background 1polarities
background 1representative citing papers
citing papers explorer
-
PersonaBOT: Bringing Customer Personas to Life with LLMs and RAG
A RAG chatbot augmented with synthetic personas generated from customer success stories raised its average accuracy rating from 5.88 to 6.42 at Volvo CE, with few-shot prompting producing more complete personas than chain-of-thought at higher token cost.