The paper proposes a judgment-and-steering mediation framework for LLMs in online flame wars and reports that API-based models outperform open-source ones on a principle-based LLM-judged evaluation, with the toxicity-reduction claim lacking a shown before/after baseline.
American Psychologist39(10), 1123–1134 (1984)
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From Moderation to Mediation: Can LLMs Serve as Mediators in Online Flame Wars?
The paper proposes a judgment-and-steering mediation framework for LLMs in online flame wars and reports that API-based models outperform open-source ones on a principle-based LLM-judged evaluation, with the toxicity-reduction claim lacking a shown before/after baseline.