Users of AI companions encounter ontological, structural, and normative uncertainties that often cause distress and are handled through information seeking, avoidance, and disengagement.
Similarly, the coding of RQ2 on uncertainty management drew on interpersonal theories (Afifi & Burgoon, 1998; Berger & Calabrese,
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The Fragility of AI Companionship: Ontological, Structural, and Normative Uncertainty in Human-AI Relationships
Users of AI companions encounter ontological, structural, and normative uncertainties that often cause distress and are handled through information seeking, avoidance, and disengagement.