LLM emotion labeling of dispute dialogues explains up to ~40% of variance in subjective outcomes (vs ~5% in prior negotiation work) and reveals anger escalation and compassion de-escalation patterns.
Managing emotions during team problem solving: Emotional intelligence and conflict resolution,
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Emotionally-Aware Agents for Dispute Resolution
LLM emotion labeling of dispute dialogues explains up to ~40% of variance in subjective outcomes (vs ~5% in prior negotiation work) and reveals anger escalation and compassion de-escalation patterns.