PulseCX decouples knowledge acquisition from response generation via a DA-TKG and hierarchical intent gating to achieve low-latency real-time CX performance.
arXiv preprint arXiv:2512.05470 , year=
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PulseCX: Breaking the Closed-World Assumption in Real-Time CX
PulseCX decouples knowledge acquisition from response generation via a DA-TKG and hierarchical intent gating to achieve low-latency real-time CX performance.