A queueing model with redials and abandonment shows standard Erlang-A staffing understaffs SNAP call centers due to endogenous congestion, enabling analytical evaluation of access improvements.
Program Recertification Costs: Evidence from SNAP
1 Pith paper cite this work, alongside 41 external citations. Polarity classification is still indexing.
1
Pith paper citing it
41
external citations · Crossref
fields
cs.CY 1years
2026 1verdicts
UNVERDICTED 1representative citing papers
citing papers explorer
-
Due Process on Hold: A Queueing Framework for Improving Access in SNAP
A queueing model with redials and abandonment shows standard Erlang-A staffing understaffs SNAP call centers due to endogenous congestion, enabling analytical evaluation of access improvements.