In a laptop-buying chatbot study, novices rated the format combining technical specs, performance categories, and plain-language explanations as more helpful and appropriate than specs alone, while expert ratings did not differ across formats.
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"I don't know anything about laptops!" - User Perception of Digital Product Advisors Adapting to Their Knowledge Levels
In a laptop-buying chatbot study, novices rated the format combining technical specs, performance categories, and plain-language explanations as more helpful and appropriate than specs alone, while expert ratings did not differ across formats.