A three-factor framework and eighteen aspirational behavioral directions link specific chatbot patterns to user risk factors and potential psychological harms across everyday, role-play, and support uses.
David Klonsky, Sarah E
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Psychological Influences of Conversational AI: Research and Design Directions for Reducing Harm and Promoting Well-Being
A three-factor framework and eighteen aspirational behavioral directions link specific chatbot patterns to user risk factors and potential psychological harms across everyday, role-play, and support uses.