Proactive robot assistance was preferred by 67% of participants and rated most useful by 78%, even though it increased completion time compared to working alone.
Roboto: Emergence of automated social presence in organizational frontlines and customers’ service experiences , author=
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Exploring Human-Robot Collaboration: Analysis of Interaction Modalities in Challenging Tasks
Proactive robot assistance was preferred by 67% of participants and rated most useful by 78%, even though it increased completion time compared to working alone.