Across 20 LLMs, contact center summaries systematically over-represent negative sentiment and under-represent named entities, topic variety, and chronological order, as quantified by the BlindSpot framework.
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Spot the BlindSpots: Systematic Identification and Quantification of Fine-Grained LLM Biases in Contact Center Summaries
Across 20 LLMs, contact center summaries systematically over-represent negative sentiment and under-represent named entities, topic variety, and chronological order, as quantified by the BlindSpot framework.