Qualitative study of 19 practitioners reveals ten LLM product evaluation practices and introduces the results-actionability gap as a key barrier to turning findings into improvements.
Vera Liao, Alexandra Olteanu, and Ziang Xiao
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Results-Actionability Gap: Understanding How Practitioners Evaluate LLM Products in the Wild
Qualitative study of 19 practitioners reveals ten LLM product evaluation practices and introduces the results-actionability gap as a key barrier to turning findings into improvements.