Human experts are cautious about intervening in online discussions while six open-source LLMs are eager to step in, and a fine-tuned ModernBert classifier predicts real facilitator interventions more reliably than any tested LLM.
Moderation Matters: Measuring Conversational Moderation Impact in E nglish as a Second Language Group Discussion
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To Facilitate or not to Facilitate: Human and LLM Facilitator Tendencies in Online Discussions
Human experts are cautious about intervening in online discussions while six open-source LLMs are eager to step in, and a fine-tuned ModernBert classifier predicts real facilitator interventions more reliably than any tested LLM.