A new multi-accent long-form call-center dialogue dataset for English ASR evaluation shows substantial performance variation across accents and segmentation methods.
Overview The dataset is an English ASR test set of spontaneous role- played call-center conversations spanning fourteen English ac- cents and multiple service-oriented domains
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AppTek Call-Center Dialogues: A Multi-Accent Long-Form Benchmark for English ASR
A new multi-accent long-form call-center dialogue dataset for English ASR evaluation shows substantial performance variation across accents and segmentation methods.