People rate AI chatbots as more trustworthy, competent, warm, and persuasive when the chatbots share their opinion, whereas matching the chatbot's personality to the user's has little or no effect.
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Effects of Personality- and Opinion-Alignment in Human-AI Interaction
People rate AI chatbots as more trustworthy, competent, warm, and persuasive when the chatbots share their opinion, whereas matching the chatbot's personality to the user's has little or no effect.