Uber's OCC system uses unsupervised embeddings plus nearest-neighbor intent detection followed by historical reply retrieval, reporting 76% intent accuracy and 71% production usage in English-speaking countries.
Title resolution pending
1 Pith paper cite this work. Polarity classification is still indexing.
1
Pith paper citing it
fields
cs.CL 1years
2019 1verdicts
UNVERDICTED 1representative citing papers
citing papers explorer
-
OCC: A Smart Reply System for Efficient In-App Communications
Uber's OCC system uses unsupervised embeddings plus nearest-neighbor intent detection followed by historical reply retrieval, reporting 76% intent accuracy and 71% production usage in English-speaking countries.