Proposes a behavioral model of positive friction to characterize beneficial obstacles in AI user experiences and developer processes, diagnose needs, and suggest design solutions.
In: DS 117: Pro- ceedings of the 24th International Conference on Engineering and Product Design Education (E&PDE 2022), London South Bank University in London, UK
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Exploring a Behavioral Model of "Positive Friction" in Human-AI Interaction
Proposes a behavioral model of positive friction to characterize beneficial obstacles in AI user experiences and developer processes, diagnose needs, and suggest design solutions.