A survey of 457 papers yields a six-dimensional design space for abstraction in interactive systems that reframes gulfs of execution and evaluation while articulating cognitive and design processes for bridging abstraction gaps.
Guo, Jeffery White, and Renan Zanelatto
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Making Abstraction Concrete: A Design Space and Interaction Model of Abstraction in Interactive Systems
A survey of 457 papers yields a six-dimensional design space for abstraction in interactive systems that reframes gulfs of execution and evaluation while articulating cognitive and design processes for bridging abstraction gaps.
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Nanomentoring: Investigating How Quickly People Can Help People Learn Feature-Rich Software
Experts can deliver helpful advice on over half of short 'nanoquestions' about feature-rich software in under one minute.