Interview study finds four user mental models of how GenAI chatbot ecosystems process data, with third-party ecosystems (ChatGPT/Expedia) understood more simply and trusted more than first-party ecosystems (Gemini/Google).
Ethical ChatGPT: Concerns, Challenges, and Commandments
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abstract
Large language models, e.g. ChatGPT are currently contributing enormously to make artificial intelligence even more popular, especially among the general population. However, such chatbot models were developed as tools to support natural language communication between humans. Problematically, it is very much a ``statistical correlation machine" (correlation instead of causality) and there are indeed ethical concerns associated with the use of AI language models such as ChatGPT, such as Bias, Privacy, and Abuse. This paper highlights specific ethical concerns on ChatGPT and articulates key challenges when ChatGPT is used in various applications. Practical commandments for different stakeholders of ChatGPT are also proposed that can serve as checklist guidelines for those applying ChatGPT in their applications. These commandment examples are expected to motivate the ethical use of ChatGPT.
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Users' Mental Models of Generative AI Chatbot Ecosystems
Interview study finds four user mental models of how GenAI chatbot ecosystems process data, with third-party ecosystems (ChatGPT/Expedia) understood more simply and trusted more than first-party ecosystems (Gemini/Google).