Classical ML models outperform transformers in bilingual sentiment classification of government banking app reviews, revealing user dissatisfaction with transaction speed and interfaces.
XLM-T: Multilingual language models in Twitter for sentiment analysis and beyond,
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A Multi-Model Approach to English-Bangla Sentiment Classification of Government Mobile Banking App Reviews
Classical ML models outperform transformers in bilingual sentiment classification of government banking app reviews, revealing user dissatisfaction with transaction speed and interfaces.