SalesSim benchmarks MLLMs as retail user simulators, finds gaps in persona adherence and over-persuasion, and introduces UserGRPO RL to raise decision alignment by 13.8%.
CRMArena- pro: Holistic assessment of LLM agents across diverse business scenarios and interac- tions.Transactions on Machine Learning Research
1 Pith paper cite this work. Polarity classification is still indexing.
1
Pith paper citing it
citation-role summary
background 1
citation-polarity summary
fields
cs.CL 1years
2026 1verdicts
UNVERDICTED 1roles
background 1polarities
background 1representative citing papers
citing papers explorer
-
SalesSim: Benchmarking and Aligning Multimodal Language Models as Retail User Simulators
SalesSim benchmarks MLLMs as retail user simulators, finds gaps in persona adherence and over-persuasion, and introduces UserGRPO RL to raise decision alignment by 13.8%.