A moment is pivotal if the forecasted disengagement probability varies widely across simulated next counselor responses, and this measure tracks counselor deliberation, trajectory change, and session outcome in crisis counseling.
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Hanging in the Balance: Pivotal Moments in Crisis Counseling Conversations
A moment is pivotal if the forecasted disengagement probability varies widely across simulated next counselor responses, and this measure tracks counselor deliberation, trajectory change, and session outcome in crisis counseling.