A deployed BPM system uses copilot feedback to learn when to automate UI actions, achieving 45% session automation and 39% reduced handling time without quality loss.
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Learning Selective LLM Autonomy from Copilot Feedback in Enterprise Customer Support Workflows
A deployed BPM system uses copilot feedback to learn when to automate UI actions, achieving 45% session automation and 39% reduced handling time without quality loss.