AI relational talk backfires in commercial settings by reducing satisfaction via expectancy violation and perceived awkwardness, but goal-relevant talk attenuates the negative effect.
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Socially Fluent, Socially Awkward: Artificial Intelligence Relational Talk Backfires in Commercial Interactions
AI relational talk backfires in commercial settings by reducing satisfaction via expectancy violation and perceived awkwardness, but goal-relevant talk attenuates the negative effect.