Adding name and background to a donation chatbot increased perceived humanness but did not increase donations; a plain chatbot with logical appeals was viewed most favorably.
Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving
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Will you donate money to a chatbot? The effect of chatbot anthropomorphic features and persuasion strategies on willingness to donate
Adding name and background to a donation chatbot increased perceived humanness but did not increase donations; a plain chatbot with logical appeals was viewed most favorably.