The paper proposes a taxonomy of positive friction movements in dialogue and provides simulated and correlational evidence that they improve task success and user mental-state modeling.
Anderson and Wendy Wood
1 Pith paper cite this work, alongside 104 external citations. Polarity classification is still indexing.
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Better Slow than Sorry: Introducing Positive Friction for Reliable Dialogue Systems
The paper proposes a taxonomy of positive friction movements in dialogue and provides simulated and correlational evidence that they improve task success and user mental-state modeling.