Evaluation and Continual Improvement for an Enterprise AI Assistant
classification
💻 cs.HC
keywords
assistantassistantschallengescontinualdevelopmentevaluationimprovementactive
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The development of conversational AI assistants is an iterative process with multiple components. As such, the evaluation and continual improvement of these assistants is a complex and multifaceted problem. This paper introduces the challenges in evaluating and improving a generative AI assistant for enterprises, which is under active development, and how we address these challenges. We also share preliminary results and discuss lessons learned.
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