Paper Citation Record · LEDGER

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis

As of 22 August 2026, this Paper Citation Record lists 22 of 22 outbound references and 0 inbound Pith citation observations for arXiv:1908.01351.

A citation records a reference. It does not transfer a finding from one paper to another.

pith.paper-citation-record.v1
1908.01351 v1

Coverage vector

measured 22 of 22 reference resolution

Typed states for the displayed outbound observations.

Source: paper_references, paper_reference_links, observed 2026-08-14T15:20:29.353673Z

measured 22 of 22 standing notices

One-hop event checks from named stored sources.

Source: scholarly_work_events, retraction_status_cache, observed 2026-08-22T06:32:14.747728+00:00

measured 0 of 0 inbound itemization

Pith citing papers itemized under the disclosed page cap.

Source: paper_references, paper_reference_links

measured 0 of 1 external citation measurements

A source-named dated measurement, never combined with another source.

Source: cited_works

Reference resolution

22 of 22 outbound references displayed

verified exact0
verified fuzzy16
unresolved5
parse uncertain0
malformed identifier0
metadata mismatch1

External citation measurements

No source-named external measurement is stored.

Outbound references

Observation 74dad90f-e1b3-4d44-8333-b57690d34741 · outbound

This paper cites IBM Journal of Research and Development 61(1), 4:41–4:52 (Jan 2017).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis IBM Journal of Research and Development 61(1), 4:41–4:52 (Jan 2017)

Reference 1

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.634251Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation dd1c6832-327d-43a7-a4d4-7b4f7e2534c9 · outbound

This paper cites In: 18th ACM SIGKDD 2012.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: 18th ACM SIGKDD 2012

Reference 2

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.621682Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation e8c1e8bf-f559-4b12-87d7-7509ec5b512b · outbound

This paper cites In: IEEE International Conference on Services Computing, SCC 2016 (2016) Title Suppressed Due to Excessive Length 15.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: IEEE International Conference on Services Computing, SCC 2016 (2016) Title Suppressed Due to Excessive Length 15

Reference 3

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.609729Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation cf266d0b-2027-456b-bbb2-aaf60d5d0e27 · outbound

This paper cites In: 21st ACM SIGKDD International Conference on Knowledge Discovery and Data Mining.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: 21st ACM SIGKDD International Conference on Knowledge Discovery and Data Mining

Reference 4

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.597915Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation afe3431a-39ba-489b-9f36-b29dc1bdd225 · outbound

This paper cites IEEE Trans.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis IEEE Trans

Reference 5

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.586289Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation e4c5f4e3-a70f-4cf3-a142-8cc8e2429cd5 · outbound

This paper cites In: ICSOC 2014, Paris, France, November 3-6, 2014.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: ICSOC 2014, Paris, France, November 3-6, 2014

Reference 6

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.574645Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation f92b51a6-73b4-48e4-960c-161e9b8cf517 · outbound

This paper cites In: CVPR09 (2009).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: CVPR09 (2009)

Reference 7

Resolution: unresolved; no resolver link, observed 2026-08-14T15:20:29.296056Z

Source-reported events for the cited work

Unavailable: canonical work link unavailable.

Observation 42f74403-73be-4467-a977-1e7240b1d196 · outbound

This paper cites an unresolved cited work.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis Unresolved cited work

Reference 8

Resolution: unresolved; raw_fallback, observed 2026-08-14T15:20:29.556399Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation b245cf55-738e-4395-9507-29721168e312 · outbound

This paper cites In: COLING.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: COLING

Reference 9

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.544306Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation f6b5e4b4-fc61-48ad-90f9-ca5444bc5591 · outbound

This paper cites 2016 IEEE Conference on Computer Vision and Pattern Recognition (CVPR) (2016).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis 2016 IEEE Conference on Computer Vision and Pattern Recognition (CVPR) (2016)

Reference 10

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.533127Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 1472c1b9-9ce8-45be-b711-f46472e364bd · outbound

This paper cites In: Fleet, D., Pajdla, T., Schiele, B., Tuytelaars, T.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: Fleet, D., Pajdla, T., Schiele, B., Tuytelaars, T

Reference 11

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.521393Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 27585ea5-042f-4320-a54f-8126245fd56e · outbound

This paper cites an unresolved cited work.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis Unresolved cited work

Reference 12

Resolution: unresolved; raw_fallback, observed 2026-08-14T15:20:29.509172Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 2624ed85-dcd1-4a77-afae-9857a536badb · outbound

This paper cites ArXiv e-prints (Aug 2018).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis ArXiv e-prints (Aug 2018)

Reference 13

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.498347Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation c4f30ec8-4e49-4626-bf04-9b833c2ba820 · outbound

This paper cites In: 16th International Conference, ICSOC (2018).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: 16th International Conference, ICSOC (2018)

Reference 14

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.486580Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation aa0edf44-052f-43a8-8979-3741015bf82a · outbound

This paper cites Hi, how can I help you?: Automating enterprise IT support help desks.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis Hi, how can I help you?: Automating enterprise IT support help desks

Reference 15

Resolution: metadata mismatch; local_arxiv, observed 2026-08-14T15:20:29.391194Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 9a01d2f4-300a-44fc-9336-befabf49a352 · outbound

This paper cites John Wiley & Sons, Inc., New York, NY, USA (1999).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis John Wiley & Sons, Inc., New York, NY, USA (1999)

Reference 16

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.474484Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 21c00f15-6074-4ea8-8109-0cd8bd753260 · outbound

This paper cites http://cs231n.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis http://cs231n

Reference 17

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.462213Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 4491cbed-88af-4599-86af-4b765b4f8d92 · outbound

This paper cites In: International Conference on Learning Representations (2015).

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: International Conference on Learning Representations (2015)

Reference 18

Resolution: unresolved; no resolver link, observed 2026-08-14T15:20:29.338425Z

Source-reported events for the cited work

Unavailable: canonical work link unavailable.

Observation 7ac88a17-7627-4b29-bb7a-ec1b46b55cfc · outbound

This paper cites an unresolved cited work.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis Unresolved cited work

Reference 19

Resolution: unresolved; raw_fallback, observed 2026-08-14T15:20:29.442253Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 26d8f4a8-287e-4b3f-915c-1038ad761ef4 · outbound

This paper cites In: Proceedings of the 21st Annual International ACM SIGIR Conference on Research and Devel- opment in Information Retrieval.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis In: Proceedings of the 21st Annual International ACM SIGIR Conference on Research and Devel- opment in Information Retrieval

Reference 20

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.429383Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation 9fe2a7bf-a599-40e3-b94c-06c4e1bc9228 · outbound

This paper cites Grabarnik, G.: Resolution recommendation for event tickets in service management.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis Grabarnik, G.: Resolution recommendation for event tickets in service management

Reference 21

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.416654Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Observation ad7b8d7f-a1fd-4890-a9dd-2155a94ccc94 · outbound

This paper cites Grabarnik, G.: Star: A system for ticket analysis and resolution.

Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis Grabarnik, G.: Star: A system for ticket analysis and resolution

Reference 22

Resolution: verified fuzzy; raw_fallback, observed 2026-08-14T15:20:29.404284Z

Source-reported events for the cited work

No event found in the named queried sources as of 2026-08-22T06:32:14.747728+00:00.

Pith citing papers

No inbound Pith citation observations are available.