Pith Number

pith:4GUEKETG

pith:2026:4GUEKETGQ5H3TOFEBJ7VOZA5BD

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Due Process on Hold: A Queueing Framework for Improving Access in SNAP

Andrew Daw, Angela Zhou, Chloe Pache

A queueing model shows that standard staffing rules understaff SNAP call centers because they ignore feedback from redials and abandonments.

arxiv:2605.15165 v1 · 2026-05-14 · cs.CY · stat.AP

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Record completeness

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Claims

C1strongest claim

Standard queueing guidance from Erlang-A that does not address endogenous congestion fundamentally understaffs, which could lead to persistent shortfalls in practice. Using a fluid approximation, we derive steady-state performance metrics to analytically characterize the impacts of bundled staffing and service delivery changes.

C2weakest assumption

The assumption that redials and abandonment behaviors observed in court-disclosed data are stable and representative enough to support general policy recommendations for staffing and service changes across SNAP systems.

C3one line summary

A queueing model with redials and abandonment shows standard Erlang-A staffing understaffs SNAP call centers due to endogenous congestion, enabling analytical evaluation of access improvements.

References

52 extracted · 52 resolved · 0 Pith anchors

[1] [n. d.]. Making Government Call Centers More Human-Centered and More Efficient | New Jersey Innovation Authority. https://innovation.nj.gov/ blog/2025-06-05-callcentermodernization/ 2025

[2] https://fnsprod.azureedge.us/sites/default/files/call_center.pdf 2011

[3] David Ames, Cassandra Handan-Nader, Daniel E Ho, and David Marcus. 2020. Due process and mass adjudication: crisis and reform.Stan. L. Rev.72 (2020), 1 2020

[4] Jerry Anunrojwong, Krishnamurthy Iyer, and Vahideh Manshadi. 2023. Information design for congested social services: Optimal need-based persuasion.Management Science69, 7 (2023), 3778–3796 2023

[5] Nitin Bakshi, Jeunghyun Kim, and Ramandeep S Randhawa. 2025. Service operations for justice-on-time: A data-driven queueing approach. Manufacturing & Service Operations Management27, 1 (2025), 305–321 2025

Receipt and verification

First computed	2026-05-17T21:40:25.344867Z
Last reissued	2026-05-17T21:57:18.670182Z
Builder	pith-number-builder-2026-05-17-v1
Signature	unsigned_v0
Schema	pith-number/v1.0

Canonical hash

e1a8451266874fb9b8a40a7f57641d08cbde217a3720895171dcdf97e9bb5fd7

Aliases

arxiv: 2605.15165 · arxiv_version: 2605.15165v1 · pith_short_12: 4GUEKETGQ5H3 · pith_short_16: 4GUEKETGQ5H3TOFE · pith_short_8: 4GUEKETG

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Verify this Pith Number yourself

curl -sH 'Accept: application/ld+json' https://pith.science/pith/4GUEKETGQ5H3TOFEBJ7VOZA5BD \
  | jq -c '.canonical_record' \
  | python3 -c "import sys,json,hashlib; b=json.dumps(json.loads(sys.stdin.read()), sort_keys=True, separators=(',',':'), ensure_ascii=False).encode(); print(hashlib.sha256(b).hexdigest())"
# expect: e1a8451266874fb9b8a40a7f57641d08cbde217a3720895171dcdf97e9bb5fd7

Canonical record JSON

{
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    "cross_cats_sorted": [
      "stat.AP"
    ],
    "license": "http://creativecommons.org/licenses/by/4.0/",
    "primary_cat": "cs.CY",
    "submitted_at": "2026-05-14T17:54:43Z",
    "title_canon_sha256": "bf6b9a1d04a812c58621bb54279ef3b12a518900155ff601414bcdab1d2b64b4"
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  "source": {
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    "kind": "arxiv",
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}