PROCHATIP is a chatbot system that learns to probe conversations for target business information at the right times, outperforming baselines in both data collection and user experience.
Wenwen Li, Kangwei Shi, and Yidong Chai
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Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation
PROCHATIP is a chatbot system that learns to probe conversations for target business information at the right times, outperforming baselines in both data collection and user experience.