ImpReSS summarizes support conversations with an LLM, retrieves solution product categories from catalog indexes, and ranks them, reporting MRR@1 of 0.72 to 0.85 across three datasets.
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ImpReSS: Implicit Recommender System for Support Conversations
ImpReSS summarizes support conversations with an LLM, retrieves solution product categories from catalog indexes, and ranks them, reporting MRR@1 of 0.72 to 0.85 across three datasets.