SentimentLens applies aspect-based sentiment analysis, semantic categorization, and cross-modal reconciliation of sentiment and ratings on over 10,000 hotel reviews to reveal regional and category-level variations and operational conflicts.
Exploring bidirectional performance of hotel attributes through online reviews based on senti- ment analysis and kano-ipa model,
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SentimentLens: Reconciling Sentiment and Ratings via Dual-Modality in the Hospitality Sector
SentimentLens applies aspect-based sentiment analysis, semantic categorization, and cross-modal reconciliation of sentiment and ratings on over 10,000 hotel reviews to reveal regional and category-level variations and operational conflicts.