A photorealistic speaking avatar elicits longer, more information-dense survey responses than a text chatbot, but with worse clarity and no satisfaction benefit.
Ward and Adam W
1 Pith paper cite this work, alongside 126 external citations. Polarity classification is still indexing.
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Talking Surveys: How Photorealistic Embodied Conversational Agents Shape Response Quality, Engagement, and Satisfaction
A photorealistic speaking avatar elicits longer, more information-dense survey responses than a text chatbot, but with worse clarity and no satisfaction benefit.