Self-correction by social chatbots preserves trustworthiness and expertise while leveraging social connection to drive belief change, unlike external corrections which eliminate that link.
Folk, Stephanie Yu, and Elizabeth W
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Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Self-correction by social chatbots preserves trustworthiness and expertise while leveraging social connection to drive belief change, unlike external corrections which eliminate that link.