An FST-based fuzzy search over ASR lattices rescored a 25.1% increase in recognized domain intents from human-human call transcripts.
Lane, and Tanja Schultz
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Towards Better Understanding of Spontaneous Conversations: Overcoming Automatic Speech Recognition Errors With Intent Recognition
An FST-based fuzzy search over ASR lattices rescored a 25.1% increase in recognized domain intents from human-human call transcripts.