SiriusHelper deploys an LLM agent with intent routing, DeepSearch multi-hop retrieval, and automated SOP distillation to outperform alternatives and reduce ticket volume by 20.8% on Tencent's big data platform.
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OpsLLM is a domain-specific LLM for software ops QA and RCA built with human-curated data, SFT, and RL using a domain process reward model, showing accuracy gains of 0.2-5.7% on QA and 2.7-70.3% on RCA over general LLMs.
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SiriusHelper: An LLM Agent-Based Operations Assistant for Big Data Platforms
SiriusHelper deploys an LLM agent with intent routing, DeepSearch multi-hop retrieval, and automated SOP distillation to outperform alternatives and reduce ticket volume by 20.8% on Tencent's big data platform.
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An End-to-End Framework for Building Large Language Models for Software Operations
OpsLLM is a domain-specific LLM for software ops QA and RCA built with human-curated data, SFT, and RL using a domain process reward model, showing accuracy gains of 0.2-5.7% on QA and 2.7-70.3% on RCA over general LLMs.