PROCHATIP is a chatbot system that learns to probe conversations for target business information at the right times, outperforming baselines in both data collection and user experience.
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Towards Proactive Information Probing: Customer Service Chatbots Harvesting Value from Conversation
PROCHATIP is a chatbot system that learns to probe conversations for target business information at the right times, outperforming baselines in both data collection and user experience.