Two linked user studies find that LLM rationale correctness and certainty framing affect trust and decision confidence while presentation format does not, and incorrect rationales increase gaze attention and pupil size.
Bachmann, Efficient xai: A low-cost data reduction approach to shap interpretability, J
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When LLM Rationales Become User-Facing: Effects on Trust Perception, Decision-Making, and Gaze Behaviors
Two linked user studies find that LLM rationale correctness and certainty framing affect trust and decision confidence while presentation format does not, and incorrect rationales increase gaze attention and pupil size.