A mixed-methods study of Reddit posts and interviews shows that inaccessible identity verification in government services burdens blind and low vision people, restructures security practices, and worsens exclusion from benefits.
2023.{GuardLens}: Supporting safer online browsing for people with visual impairments
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Essential, Yet Overlooked: Identity Verification Barriers for Blind and Low Vision People in Government Services
A mixed-methods study of Reddit posts and interviews shows that inaccessible identity verification in government services burdens blind and low vision people, restructures security practices, and worsens exclusion from benefits.